| Subscription | Price |
|---|
| Technical support subscription, 60 points | USD 34.50 |
| Technical support subscription, 120 points | USD 68.50 |
| Technical support subscription, 300 points | USD 169.50 |
| Technical support subscription, 1200 points | USD 673.33 |
We estimated how much time is usually devoted to different issues and classified them by categories. Depending on the issue category, each ticket costs certain amount of techsupport points. The approximate list of categories and their price is following:
| Issue category | Points | Description |
|---|
| Issues related to default functionality: |
|---|
| Level 0 | 0 | General questions: explanations of our policies (such as support-point system basics, ticket processing rules, etc), description of our services, help on HelpDesk and forum usage, and others. |
| Level 1 | 10 | Consultation on software functionalities: explanation of already-existing functionalities and features |
| Level 2 | 25 | Problem-solving which involves investigation on client's store |
| Level 3 | 40 | Problem-solving which involves investigation on client's store and server |
| Level 4 | 80 | Problem-solving which involves code debugging and protracted debug data monitoring |
| Product waranty issues | 0 | Bugs revealing and further providing of patches |
| Issues related to custom functionality: |
|---|
| Small mods | 25 | Consultation on small modifications of the software: possible if the required changes take about 30 minutes to describe |
| Medium mods | 50 | Consultation on medium modifications of the software: possible if the required changes take about an hour to describe |
| Installation service for points | 150 | Installation tasks fulfilled within tech support service |
| Installation of modules | 60 | Installation of X-Cart/LiteCommerce modules |
| Patch application | 40 | Application of a patch fixing a bug in X-Cart/LiteCommerce store (patches themselves are provided for free) |
| Other issues | Upon request | Additional services costing more than the other tasks or not included into original tech support duties |
While the problem is being solved, the initial ticket price may be changed. For example, if additional investigation is required, the rate will be increased. But if a problem turns out to be a software bug, the points will be all returned. We are ready to reconsider the ticket cost if you think you were charged incorrectly.
