Free technical support

We realize that we produce complex hi-tech solutions. Therefore, our products are equipped with free technical support.

The below table represents amounts of support points included when you purchase single or multiple licenses. For example, if you purchase X-Cart Gold + X-Affiliate + X-Configurator, you will get 260 free support points.

From our experience, majority of our customers manage to successfully install and launch their X-Cart stores having free block of 200 support points as initial technical support resource. When your technical support subscription is over, it can be renewed as a paid service.

Free points obtaining rules

• While buying the first software license, each customer gets a certain amount of technical support points for free (X-Cart license - 200 points, LiteCommerce license - 150 points).

• Additional licenses do not imply free support service. The exclusion is made only for the software resellers (those who signed our reseller agreement).

Bug fixing policy

This is a rather time-consuming task to investigate the client's server and store and to reveal a bug. But we do not charge customers for this very process, indeed. According to our policy, we do provide free fixes. It means that the patch (fix) is provided for free.

Since X-Cart has a built-in patch utility, customers are supposed to be able to apply the patches (fixes) themselves.

If you cannot apply the fix on your cart, this means that the default X-Cart files were modified in some way. But we create fixes for the default software only. So we cannot be responsible for patching the modified carts. Therefore, if you need us to apply a fix on your store, it's treated as a separate task. Such a request should be moved to a separate ticket and processed as an issue of 'Patch application' category (40 support points).

Taking this into account, please confirm if you need us to apply the fix for you at the mentioned cost.

See also: